contract renewal administrator (f/h) in Luxembourg Centre

Randstad est le leader mondial des services RH. Nous savons à quel point le travail est important dans la vie d’une personne et nous mettons toute notre énergie à vous aider à trouver celui qui vous convient. Un job dans lequel vous vous épanouirez et qui vous permettra de développer tout votre potentiel.

                                   We are looking for: 

                       an Administrateur de Contrats (F/H)

Key Roles and Responsibilities:

• Provide administrative services and support activities relating to Service Renewals
• Assist with a quote to order processes, basic system support, filing, and general administrative functions
• Ensure that the queries from Renewal Sales regarding renewals are adequately addressed, enabling effective client and contract retention
• Work with Customer success manager to review and maintain accurate contract data for service delivery and contract renewal
• Review the client contract details including installed base of technology products and software licenses
• Collaborate with Renewal Sales team to finalize the contract items and installed base to be scoped for the renewal proposal for the client
• Ensure all expired, expiring, and due to expire contracts are included for formulating the installed base scope for renewal
• Work closely with Renewal Sales to position the best renewal pricing considering historical price, competitive benchmarks, gross margin targets, and complexity of the contract. Price positioning and quote presentation are key to helping renewal sales secure the renewal
• Ensure the renewal quote is submitted on time based on strict renewal timelines
• Review backout purchase order and ensure it is sent to vendor on time

Knowledge, Skills, and Attributes:

• Ability to work with a variety of internal teams to ensure the successful execution of their daily activities
• Displays a good understanding of the relevant systems and portals
• Ability to work quickly and accurately, whilst being able to balance general administrative duties and excellent client service orientation
• Ability to display an understanding of the business needs and expectations and the ability to consistently deliver a quality service through offering the required support
• Reliable with the ability to produce a high quality of work
• Excellent attention to detail and ability to manage work processes and display strong orientation towards ensuring client satisfaction and service delivery
• Ability to plan well and organize their daily work activities
• Meticulous attention to detail together with good organization skills
• Good understanding of business needs and expectations and uses skills and knowledge to produce a wide range of tasks
• Ability to build solid relationships with internal and external stakeholders
• Fluent English is mandatory written and spoken, French is a plus but not required
• Experience working in an international environment is a plus
• Good knowledge of MS excel
• Experience working on an ERP (SAP, Oracle, …)
• Experience working on a CRM like Salesforce is a plus

Randstad accorde une grande importance à l’égalité des chances. Nous recrutons des candidats sur la base de leurs compétences, indépendamment de leur âge, de leur orientation sexuelle, de leur nationalité, de leurs convictions religieuses, de leur sexe, d’un handicap, etc.


Prêt à relever ce nouveau challenge ? N’hésitez pas à postuler à cette offre. Nous avons hâte de faire votre connaissance !