customer service representative english / german (f/m) in Senningerberg

Ilen RAMOS, Randstad Luxembourg, Randstad Luxembourg
mission d'intérim
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job details

Production ​&​ Industrie
type d'emploi
mission d'intérim
Ilen RAMOS, Randstad Luxembourg, Randstad Luxembourg
postuler >

description du poste

Customer Service Representative - Export Department (f/m) for a maternity leave replacement.

The CS Representative is part of a dynamic and international team in the Export department and is the primary point of contact for an assigned group of customer accounts. He manages and responds to customer orders, requests, suggestions and complaints and provides value added services to grow our business.

Main responsibilities:

• Provide customer focused service to assigned customer accounts
• Understand customer’s products, services, business operations and needs
• Respond to customer requests, suggestions and questions on a daily basis
• Process incoming orders, forms, applications and requests
• Advise customers of order status
• Prepare delivery notes, export documents and customs declarations
• Demand planning – production plans and requests
• Supply planning – shipment plans and orders
• Warehouse Management System (WMS) maintenance
• Stock management
• Interactions with 3rd Party Logistic Partner (3PL)
• Transport management – shuttling and secondary freight
• Invoicing
• Provide accurate, valid and complete information by using the right methods/tools
• Interface effectively and create rapport with all types of people, build up trustful relationships (external and internal)
• Keep records of customer interactions, process customer accounts and file documents
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Communicate and coordinate with internal departments
• Follow up of complaints

Required profile:

• Bachelor degree in a related area or equivalent work experience
• Experience in transportation and logistics, knowledge of incoterms
• Well-developed interpersonal, communication and negotiation skills
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Excellent problem analysis and problem-solving skills
• Attention to detail and accuracy
• Experience in a customer service environment is a plus
• Languages: English and German
• MS-Office, SAP experience considered as an strong asset