customer service representative m/f in WILTZ

Linda WINTRINGER, Randstad Luxembourg, Randstad Luxembourg
mission d'intérim
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job details

wiltz, nord
Production ​&​ Industrie
type d'emploi
mission d'intérim
Linda WINTRINGER, Randstad Luxembourg, Randstad Luxembourg
postuler >

description du poste

Customer Service Representative M/F

Location : Pommerloch

Working closely with Sales Manager and the Sales Director, you are the focal point in the organization for the customers. You assure that all their requests are correctly transferred and answered in a timely manner.


. Manage Cutomers' orders:
- Request and confirm delivery time, keep track of customer specific expectations,
- Keep customer informed of his supply situation (product development, planning & shipping),
- Contact production plant to get information about the supply situation,
- Organize special logistics services to the customers (consignment, scheduling agreements),
- Participate to the global analysis of lead-time performance.

. Active support of Sales organization for prospection and with existing customers:
- Organize mailings, Prepare reporting on actions, offers and their follow up,
- Support the sales representative in updating the CRM,
- Be the back-up of the seller for Customer Design requests,
- Maintain price lists, Prepare price quotation for the Sales Representative,
- Remind Customers on samples sent, keep track of success rate and reasons in SAP.

. Follow-up on customers' requests and transmit within the organization:
- Record and inform of customers' claims, ensure the follow up,
- Submit complete file in case of credit request.


. With a business related education background, you can demonstrate an experience of 3 years in a similar role within an international industrial environment,
. Business acumen and a strong learning agility are required,
. German and English fluent are mandatory, all other languages are welcome,
. Previous experience in the use of Excel and SAP is required.