customer support agent ger/eng (m/f) in Luxembourg Centre

publié
contact
Randstad Luxembourg, Randstad Luxembourg
mission d'intérim
postuler >

job details

publié
lieu
luxembourg centre, centre
secteur
Informatique & IT
type d'emploi
mission d'intérim
référence
20509
contact
Randstad Luxembourg, Randstad Luxembourg

description du poste

We are looking for one of client for a temporary contract a :

 

Customer Support Agent Ger/Eng (m/f)

 

YOUR ROLE

·        Managing the first client requests and requirements based on received incidents by applying the procedures

·        Solving incidents or finding appropriate solutions and/or suggestions

·        Transferring the incidents to the appropriate second line team for further 2nd line support investigation

·        Completing the procedures at disposal to improve the first line support KPI

·        Helping the IT and the Operation department to face and support in solving basic software issues

 

 

OUR REQUIREMENTS

  • First relevant working experience in similar Customer Support position
  • Interest in the Fintech industry
  • Customer and solution oriented
  • Team player
  • Open and eloquent communicator
  • Required language skills in English, French and German, any additional language is considered as an asset