it engineer (w/m) in Luxembourg Centre

publié
contact
Fabien DAGNELLO, Randstad Luxembourg, Randstad Luxembourg
cdi
postuler >

job details

publié
lieu
luxembourg centre, centre
secteur
Informatique & IT
type d'emploi
cdi
référence
21681
contact
Fabien DAGNELLO, Randstad Luxembourg, Randstad Luxembourg
téléphone
+352 40 32 04 255

description du poste

We are currently looking, for one of our clients of the Finance industry, located in Luxembourg City, for an:


IT Engineer (W/M)
Permanent contract (CDI)

 

The tech environment is almost entirely in the cloud with modern end-user tools such as G-Suite, Slack, Dropbox, Salesforce, Zoom, Okta and Zendesk.

 

Your tasks

• Research, identify, diagnose and troubleshoot technical issues and provide solutions to software and hardware issues.
• Software and hardware administration such as account setup, user on- and off boarding, computer- and device management.
• Deliver first class Tech support as part of the global Tech support team.
• Interface with the local Office Manager to understand local priorities and initiatives and communicate them back to the larger Tech team.
• Improve internal efficiency and user experience by constantly questioning the ways of working and chosen end user Tech solutions.
• Spread, create and iterate on best practices.
• Support on- and off boarding of new and departing employees.
• Manage hardware procurement and device lifecycle.


Your profile

• Fluent in English, other languages would be a plus.
• Significant experience in a technical support role, in a cloud-based environment.
• Experience with setup and configuration of end-users computer hardware, software and devices.
• Experience problem-solving technologically complex issues.
• Experience with supporting Tech cloud based infrastructure and other projects such as office relocations and expansions.
• Excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.
• Experience working with Windows, MacOS and iOS.
• Service and solutions oriented with a “can do” attitude, be one step ahead, effective, and proactive.


Interested? Do not hesitate to apply!