operational assistant - contract management support (m/f) in Luxembourg Centre

Randstad Luxembourg, Randstad Luxembourg
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job details

luxembourg centre, centre
Finance ​&​ Assurance
type d'emploi
Randstad Luxembourg, Randstad Luxembourg

description du poste

Willing to work within a European Institution? 

Then you might be interested in the following offer. We are currently looking for a :

                  Operational Assistant - Contract Management Support (M/F)


Your role :

To provide transversal operational assistance in the area of contract performance, by monitoring Facility Management (FM) contract performance through Key Performance Indicators (KPIs), by assessing data and indicators and preparing the related reporting, in line with policies, procedures and best practices. Follow-up autonomously the collection of data to monitor the performance of FM service providers and related KPIs.

Your tasks :

- To follow-up autonomously the collection of data to monitor the performance of FM service providers and related KPIs;

- To collaborate in regular reviews, checks and consistency control of data from FM service providers, provide assistance and optimise data storage processes;

- To collaborate in the assessment of performance and trends and, in case of performance deterioration, propose corrective measures;

- To participate in the drafting of standard reports for the management on the different elements of FM service providers performance;

- To pro-actively flag to management any delay, missing information or non-compliance in relation with the provision of data from FM service providers;

- To collaborate in defining procedures and applicable methodology for the performance evaluation of BLD’s main service contracts;

- To collaborate in enhancements of the KPIs framework and performance dashboard for all services provided;

- To provide support in the preparation of guides and presentations to raise awareness in the areas of contract performance and/or contract management;

- To support the team in overseeing the electronic document management in own field
·Contribute to the continuous improvement of the processes and procedures in own domain, and update of process diagrams;

- To attend meetings, take minutes and ensure the accuracy of the decisions registered and their timely implementation where necessary;

- To collaborate on continuous improvement cycle (PDCA) where necessary;

- To give support to procurement and contract administration activities when required.

Your profile :

- You obtained a Secondary level education, complemented with a 4-year certification in relevant domain (e.g. business administration, facilities management, quality management);

- You acquired at  least 5 years of relevant professional experience in an operational support function in the domain of facilities management or contract management;

- You speak fluently French (C1) and English (C1);

- An experience in KPIs/contract performance management and/or quality management would be an advantage;

- You have tact, great interpersonal skills and diplomacy;  

- You are customer oriented; 

- You have a high developed sense of responsibility and initiative and you are capable to anticipate issues;

· You are organised, data driven with analytical and you got technical skills and attention to detail to develop charts, diagrams, and reports, including merge of information from various sources;

- Your knowledge includes Microsoft Office tools, with proficiency in Excel;

- You are immediately available for a 4-month-contract.


Interested? Feeling like this experience could be a good opportunity for you right now?
Then please apply through the appropriate link and we will get back to you if your profile matches the requirements :-)