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customer service front end representative

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    *determining the profile and assessing the suitability as candidate for certain jobs (as a temporary worker,permanent or temporary employee of one of the customers of Randstad), processing the results of possible tests (online personality tests, language tests, assessments, etc.), offering (short) supportive training courses, sending on vacancies and job offers by phone, e-mail or text message and also actively introducing cv to customers of Randstad.

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You are applying for this job:

Luxembourg - Windhof
job type:
date Posted:
22 April 2021
reference number:

For one of our client located in Windhof, we are currently looking for a :

Customer Relationship Manager (m/f)

Your mission:

As a CRM, you are responsible for the order fulfillment activities of customer orders into SAP R/3, ECC6, systems.

Your tasks:

- Receive change- requests and initiate required action for response to the customer, including
the order maintenance /customer master files and communicates changes to the appropriate
personnel/departments and customer.
- Receive and timely respond to customer inquiries on order status, changes and follow up.
- Provide customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner.
- Process Daily Control reports.
- Prepare Pro forma- Invoice and follow up on payment (L/C, Draft/Cash before shipment).
-Ensure and provide quality service to both internal and external customers.
-Conduct follow up phone call to survey respondent who have concerns or questions.
- Provide back-up support to other group members in the performance of job duties as required.
- Coordinate and follow up of all requests for documentation/certificates.
- Support to sales force (meeting / customer .visit preparation - critical items ).

Your profile:

- Relevant experience in the CRM field
- Familiar with SAP software
- Fluency in english is mandatory, any othe language is an asset
- You are available right now