customer service agent (m/f/d) dutch speaking in FOETZ

Marianne IBALD, Randstad Luxembourg, Randstad Luxembourg
temp to perm
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job details

foetz, centre
job type
temp to perm
reference number
Marianne IBALD, Randstad Luxembourg, Randstad Luxembourg

job description

For one of our clients based near Foetz we are searching for a:

Customer Service Agent (m/f/d) DUTCH speaking

Starting as soon as possible for a permanent position

Your responsibilities:

- you will be the main point of contact of the customers for Belgium and Netherlands by accompanying them from order to delivery
- you will work in close collaboration with the other departments (logistics, finance, ...).
- you will manage the customer contact (e-mails, phone, ...)
- you will establish quotations for customers and enter orders received by telephone, e-mail or social media
- you will manage customer requests (complaints, requests for information, ...)
- you will relay the requests to the service concerned
- you will Track orders in progress to ensure smooth operation
- you will prepare excel sheets, letters, PowerPoint presentations
- you will manage also other various tasks which will depend on the day-to-day needs

Your profile:

- you are speaking perfectly Dutch and French (English is a big plus);
- you have a first job experience in a client oriented job
- you know how to use Excel, Word and PowerPoint;
- you like teamwork