customer service front end representative.

For one of our client located in Windhof, we are currently looking for a :

Customer Relationship Manager (m/f)

Your mission:

As a CRM, you are responsible for the order fulfillment activities of customer orders into SAP R/3, ECC6, systems.

Your tasks:

- Receive change- requests and initiate required action for response to the customer, including
the order maintenance /customer master files and communicates changes to the appropriate
personnel/departments and customer.
- Receive and timely respond to customer inquiries on order status, changes and follow up.
- Provide customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner.
- Process Daily Control reports.
- Prepare Pro forma- Invoice and follow up on payment (L/C, Draft/Cash before shipment).
-Ensure and provide quality service to both internal and external customers.
-Conduct follow up phone call to survey respondent who have concerns or questions.
- Provide back-up support to other group members in the performance of job duties as required.
- Coordinate and follow up of all requests for documentation/certificates. ...