customer support agent ger/eng (m/f) in Luxembourg Centre

posted
contact
Randstad Luxembourg, Randstad Luxembourg
temporary
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job details

posted
location
luxembourg centre, centre
sector
IT
job type
temporary
reference number
20509
contact
Randstad Luxembourg, Randstad Luxembourg

job description

We are looking for one of client for a temporary contract a :

 

Customer Support Agent Ger/Eng (m/f)

 

YOUR ROLE

·        Managing the first client requests and requirements based on received incidents by applying the procedures

·        Solving incidents or finding appropriate solutions and/or suggestions

·        Transferring the incidents to the appropriate second line team for further 2nd line support investigation

·        Completing the procedures at disposal to improve the first line support KPI

·        Helping the IT and the Operation department to face and support in solving basic software issues

 

 

OUR REQUIREMENTS

  • First relevant working experience in similar Customer Support position
  • Interest in the Fintech industry
  • Customer and solution oriented
  • Team player
  • Open and eloquent communicator
  • Required language skills in English, French and German, any additional language is considered as an asset