it helpdesk operator (m/f/d) in Luxembourg Centre

Nandry SCHMIT, Randstad Luxembourg, Randstad Luxembourg
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luxembourg centre, centre
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Nandry SCHMIT, Randstad Luxembourg, Randstad Luxembourg

job description

Randstad is the world's leading HR services company. We know how important a job is in a person's life, and we put all our energy into helping you find the right one for you. A job where you'll thrive and develop your full potential.


We are looking for an


It Helpdesk Operator (M/F/D)



It Task :

·        Answer incoming calls and emails ;

·        Create the relevant ticket in the ticketing system ;

·        Resolve simple issues ;

·        Assign the ticket to the relevant service for more complex issues ;

·        Follow up on tickets that are not processed by the relevant services in time ;

·        Answer questions or resolve computer problems on local level ;

·        Assist end-users to understand and use the computer hardware and software relevant to their work in view to achieve the best result ;

·        Ensure the follow-up of incidents ;

·        Assist with provision of office supplies (monitoring, distributing, stock-keeping) ;

·        Assist with the provision of office space (furniture maintenance, removals) ;

·        Assist with the support of meetings and events ((Re)-Arrange meeting rooms, deliver catering orders, collect left over catering).

Your profile : 

·        You have a first professional experience in an IT, Facilities or Security support team ;

·        You have an experience in providing support to users ;

·        You have already a professional experience in contributing to projects ;

·        Previous experience within an international and multicultural environment, preferably in a European Institution, body, office or agency ; 

·        You speak perfectly English (C1), any other languages would be an advantage.


Randstad attaches great importance to equal opportunities. We recruit candidates on the basis of their skills, regardless of their age, sexual orientation, nationality, religious beliefs, gender, disability, etc.


Ready to take up this new challenge? Do not hesitate to apply for this vacancy. We look forward to meeting you!