it support technician (w/m) in Luxembourg Centre

posted
contact
Fabien DAGNELLO, Randstad Luxembourg, Randstad Luxembourg
contract
apply now

job details

posted
location
luxembourg centre, centre
sector
IT
job type
contract
reference number
20203
contact
Fabien DAGNELLO, Randstad Luxembourg, Randstad Luxembourg
phone
+352 40 32 04 255
apply now

job description

We are currently looking, for one of our clients, an online payment company, for an :


IT Support Technician (W/M)
12-month contract


Your mission :

• Supporting employees in Luxembourg and remote telecommuting employees.
• Responsible to continue the troubleshooting and triage work started by Global Service Desk.
• Help our employees with walk-up instant help questions.
• Commitment to timely customer communications and world class customer service skills.
• Great communication skills both verbally and written are key to success in this position.


Your profile :

• Perfectly fluent in English, other languages are a plus but not necessary
• Outstanding customer service skills
• Image PC’s and MAC’s. (Working knowledge of SCCM and Casper)
• Basic knowledge of Active Directory Users and Computers (ADUC)
• Enterprise Chat Clients (Lync, Communicator, Skype for Business)
• End-User/Client facing configuration of Office 365
• Conference room and video conferencing support (Real Presence)
• Support Triage steps to determine User, PC, Network, or Application problems
• Network Printer installation / troubleshooting
• Comfortable supporting mobile hardware (iPad, iPhone, Android) and mobile software (Airwatch, Boxer)
• Management and tracking of inventory through the full Asset Management Life Cycle
• Providing support across all channels, including chat, email, phone, video, in-person, etc. (the amount of time dedicated to each varies by location)
• Acting as Smart Hands support for our L3 technical teams which may occur outside of normal business hours
• Providing on-call support, weekend rotations, and holiday coverage based on business need
• Strong logical thinking, and troubleshooting skills
• Emphasis on task quality (be thorough, detail-oriented, responsible)
• An ability to work efficiently and effectively without sacrificing quality
• Strong communications skills and ability to work cohesively as part of a team
• A desire to continue to learn in the environment


Interested ? Do not hesitate to apply !