it support technician (w/m) in Luxembourg Centre

Fabien DAGNELLO, Randstad Luxembourg, Randstad Luxembourg
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job details

luxembourg centre, centre
job type
reference number
Fabien DAGNELLO, Randstad Luxembourg, Randstad Luxembourg
+352 40 32 04 255
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job description

We are currently looking, for one of our clients, an online payment company, for an :

IT Support Technician (W/M)
12-month contract

Your mission :

• Supporting employees in Luxembourg and remote telecommuting employees.
• Responsible to continue the troubleshooting and triage work started by Global Service Desk.
• Help our employees with walk-up instant help questions.
• Commitment to timely customer communications and world class customer service skills.
• Great communication skills both verbally and written are key to success in this position.

Your profile :

• Perfectly fluent in English, other languages are a plus but not necessary
• Outstanding customer service skills
• Image PC’s and MAC’s. (Working knowledge of SCCM and Casper)
• Basic knowledge of Active Directory Users and Computers (ADUC)
• Enterprise Chat Clients (Lync, Communicator, Skype for Business)
• End-User/Client facing configuration of Office 365
• Conference room and video conferencing support (Real Presence)
• Support Triage steps to determine User, PC, Network, or Application problems
• Network Printer installation / troubleshooting
• Comfortable supporting mobile hardware (iPad, iPhone, Android) and mobile software (Airwatch, Boxer)
• Management and tracking of inventory through the full Asset Management Life Cycle
• Providing support across all channels, including chat, email, phone, video, in-person, etc. (the amount of time dedicated to each varies by location)
• Acting as Smart Hands support for our L3 technical teams which may occur outside of normal business hours
• Providing on-call support, weekend rotations, and holiday coverage based on business need
• Strong logical thinking, and troubleshooting skills
• Emphasis on task quality (be thorough, detail-oriented, responsible)
• An ability to work efficiently and effectively without sacrificing quality
• Strong communications skills and ability to work cohesively as part of a team
• A desire to continue to learn in the environment

Interested ? Do not hesitate to apply !