ta service delivery representative (m/f) in Luxembourg

Thomas LENNINGER, Randstad Luxembourg, Randstad Luxembourg
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luxembourg, centre
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Thomas LENNINGER, Randstad Luxembourg, Randstad Luxembourg

job description

Would you like to be part of one of the top financial services companies in the world, and add a substantial hands-on experience to your Resume? Here is the perfect opportunity for you.


The TA Service Delivery function provides a point of escalation for service-related issues in general, and acts as the first point of contact for both the Third Party Administrators and internal Asset Management teams in regards to TPA activities. The services provided include processing of deal transactions, maintenance of the register, settlement/reconciliation of payments and execution of corporate actions, client servicing of retail clients, processing of Trailer fee calculations.


Principle Responsibilities:

·         Relationship Management – TPAs, Banking providers, platforms, internal parties, errors

·         Maintain the agreed and appropriate oversight of our TPAs, banking vendors & Sub Registers

·         Escalation point for any operational issues both for the TPA and internal AM teams as well as  escalation towards management / ManCo

·         Maintain daily/weekly/monthly checkpoints with TPA or Banking providers

·         Responsibility to spot, act on and minimize risks within the business

·         Subject Matter Expert for projects where required

·         Liaison with other internal & external vendors

·         Work as one team towards internal clients - support and cover for team colleagues during period of extensive volume, holiday and cross training

·         Partnership with Global Internal business units

·         Understanding of business strategy and implications/dependencies on TPA operating model

·         Responsible for the coordination of the review and updates of key operational procedures or policies

·         Timely and accurate team inbox management, completion and documentation of issues log and team checklists


Person Specification Skills & Competencies:

·         Have the competence to learn and pick up work quickly

·         To have the initiative to look for ways to improve and challenge processes

·         Excellent communication skills, interpersonal awareness, managing impact

·         Ability to easily build strong relationships internally/externally

·         Positive attitude to change and high risk/controls mindset

·         Resiliency – stress resistant, remaining calm and flexible under pressure

·         Strong organizational skills, attention to detail and time management 

·         Fluent in English, any other European language would be beneficial


Interested? Send us your CV without further delay. Only CVs matching these criteria will be taken into consideration.

Randstad is one of the leading players worldwide in the area of recruitment, temporary work and human resources services. Randstad has been operating in Luxembourg since 1995 and works for most of the important companies of the country.