service delivery manager (m/f).

Key Responsibilities:
Client Delivery:
Coordinate service delivery to clients, ensuring alignment with client requirements and expectations.
Act as the primary contact for client teams to resolve delivery-related matters.
Collaborate with clients to understand their needs and provide tailored solutions.
Team Coordination:
Monitor team performance to ensure efficiency and quality in service delivery.
Address and resolve operational and tactical delivery issues.
Collaborate with internal teams to fulfill client requirements.
Client Relationship Management:
Cultivate positive client relationships and address client feedback and concerns.
Support the implementation of client strategies and objectives within talent solutions.
Contribute to enhancing the overall client experience.
Operational Efficiency:
Implement and maintain delivery processes and best practices to optimize service quality.
Ensure compliance with delivery standards and procedures.
Monitor key performance metrics to drive operational efficiency improvements.
Quality Assurance:
Ensure delivery operations adhere to relevant laws, regulations, and industry standards.
Implement quality assurance measures to deliver high-quality talent solutions.
Identify and mitigate risks associated with client delivery.

Qualifications:
Bachelor's or Master's degree
Strong organizational and project management skills.
Excellent communication, teamwork, and client management abilities.
Experience in client relationship management.
Experience in problem-solving.
Experience in service management (ITIL, SLAs, KPIs, etc.) and continuous improvement.
Experience in financial management.
Good understanding of IT systems, infrastructure, and IT support.
Languages: English, French.