CUSTOMER SERVICE REPRESENTATIVE (Pommerloch)
We are looking to reinforce the Customer Service department of our customer, playing a pivotal role within the company. As Customer Service Representative, you are the central point of contact for internal and external customers in one or more business units and/or customer groups.
Working closely with Sales, Supply Chain and Logistics, you strive to increase customer
satisfaction by providing excellent service, proactive communication, solution generation for
questions and complaints, and a can-do attitude.
This role allows to take up new challenges every day, while working with a high level of
autonomy.
YOUR MISSION
Collaborate with external and internal customers and coordinate with other departments
such as Sales, Supply Chain and Logistics in order to generate solutions to questions
and complaints of all sorts (among others: quotations, invoicing, master data, quality)
Manage a portfolio of customers, for which you will be the main contact point. You report
and contribute to solutions for possible problems and complaints to assure a high
customer satisfaction.
Manage incoming customer orders:
- Request and confirm delivery dates and keep track of customer specific
expectations
- Keep the customer informed of production, planning & shipping
- Consult with the production plants to get information about the supply status
- Organize special logistic services for the customers like consignment stocks
- Provide necessary Technical, Safety, and Export documentation.
Support actively the Sales organization for prospection of new customers and for
opportunity detection with existing customers:
- Update of customer master data
- Maintain price lists and prepare price quotations
Job Code – Insert applicable information
- Check in on customers on submitted offers, and keep track of success rates
WHAT WE’RE LOOKING FOR
Above all, you have a customer-centric mindset, and you live the below 6 key values:
1. Accountability: you take responsibility and keep promises
2. Authenticity: in customer contacts, nothing beats being real
3. Respect: you listen actively and respect your customers’ time
4. Optimism: you see solutions, not problems. You use positive language
5. Appreciation: you show customers how much we appreciate their loyalty
6. Communication: you communicate easily, professionally and regularly with your
client portfolio
Quick learner
Proactive mindset
Stress resistant and excellent communication skills (verbal and written)
Strong analytical and problem solving skills
Able to set priorities and to work in a structured way, with a high level of autonomy
Team player and flexible
Attention to detail
An advanced level in English is mandatory; any other European language is highly
valued
Bachelor degree in an administrative, commercial or logistics orientation
Experience with SAP is a plus
Min qualified salary
You can call us for more information 00352-26952881 or send your cv at wiltz@randstad.lu
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